Privacy Policy

Moonwin Casino is committed to protecting the personal information of all players who access our platform. This privacy policy outlines how we collect, use, store, and safeguard your data when you visit our website or use our services. We operate in accordance with applicable Canadian privacy legislation and international data protection standards to ensure your information remains secure and confidential.

Information Collection and Use

When you register an account with Moonwin Casino, we collect personal information necessary to provide our gaming services and comply with regulatory requirements. The information we gather includes your name, date of birth, email address, residential address, phone number, and payment details. We also collect technical data such as IP addresses, device information, browser type, and gameplay patterns to enhance your experience and maintain platform security.

We use your personal information for several purposes: verifying your identity and age, processing deposits and withdrawals, providing customer support, sending important account notifications, and ensuring compliance with anti-money laundering regulations. Your data helps us personalize your gaming experience and recommend games that match your preferences. We may also use aggregated, non-identifiable data for analytical purposes to improve our services and platform performance.

Data Security and Storage

Moonwin Casino employs industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We utilize SSL encryption technology to secure all data transmissions between your device and our servers. Our systems are protected by advanced firewalls, and we conduct regular security audits to identify and address potential vulnerabilities.

Your payment information is processed through certified payment service providers that comply with PCI DSS standards. We do not store complete credit card numbers on our servers. All personal data is stored on secure servers located in jurisdictions with robust data protection laws. We retain your information for as long as your account remains active or as required by legal obligations, typically for a period of seven years following account closure to comply with financial and gaming regulations.

Third-Party Sharing and Disclosure

Moonwin Casino does not sell, rent, or trade your personal information to third parties for marketing purposes. We only share your data with trusted service providers who assist us in operating our platform, processing payments, verifying identities, and providing customer support. These partners are contractually obligated to maintain confidentiality and use your information solely for the purposes we specify.

We may disclose your personal information when required by law, such as in response to court orders, regulatory requests, or to comply with gaming licensing requirements. We reserve the right to share information with law enforcement agencies if we suspect fraudulent activity, money laundering, or violations of our terms and conditions. In the event of a business merger, acquisition, or sale, your information may be transferred to the new entity, and we will notify you of any such change in ownership.

Player Rights and Contact Information

You have the right to access, correct, or delete your personal information held by Moonwin Casino at any time. You can review and update your account details through your player profile or by contacting our customer support team. If you wish to request a copy of your data or ask for its deletion, we will process your request within 30 days, subject to our legal retention obligations.

You have the right to opt out of receiving promotional communications from us by adjusting your account preferences or clicking the unsubscribe link in our emails. However, we will continue to send essential account-related notifications regarding transactions, security alerts, and policy updates. For safe gaming resources or to set deposit limits and self-exclusion periods, please access the responsible gaming section of your account. If you have any questions or concerns about this privacy policy or how we handle your data, contact our privacy team at [email protected] or through our live chat support available 24/7.